Got Q's? We've Got A's! Search Our FAQ Below.

All About Bidets

8 articles in this Topic

• What are bidets? 
• Bidets Vs. Toilet Paper
• Can I just use wet wipes instead?
• What does a bidet experience feel like?
• Where does the bidet get the water?
• What is the typical water temperature?
• How do I dry myself after?

See all articles in All About Bidets →

The Buttler

3 articles in this Topic

• How does the Buttler work?
• The Buttler Instruction Manual
• What does the Buttler's cold water feel like?

The Grand Duke

4 articles in this Topic

• Is the warm water temperature feature safe? 
• Oops, I bought the Grand Duke and I realized I do not have a sink nearby to hook it up. What now?! 
• What do I need to hook up the Grand Duke? 
• What’s the difference between the Grand Duke and the Buttler? 

Your Highness Bumper Kit

7 articles in this Topic

• What is Your Highness?
• How do I know if I need Your Highness?
• How do I install the bumper pads?
• Are the materials strong enough to stick?
• How many come in a pack?
• How many bumpers should I purchase?
• Will these bumpers fit my particular toilet?

Chambermaid

4 articles in this Topic

• How do I clean the Chambermaid?
• How do I store the Chambermaid? 
• How do I use the Chambermaid?
• What is the Chambermaid height? 

Bamboo Products

5 articles in this Topic

• How do I care for my Royal Treatment towels?
• How do I use a bamboo towel?!
• Is the Bamboo Booty paper made of rayon?
• Why are bamboo products better? 
• Why would I use towels instead of toilet paper to pat dry?

Majesty Mist

3 articles in this Topic

• Can I spray it anywhere else in my house or on myself?
• How does the Majesty Mist work?
• What does the Majesty Mist smell like?

Most Popular Questions

3 articles in this Topic

• What are your live customer support hours?
• Where do Clear Rear products come from?
• Will the bidets fit on my toilet?

Installation & Troubleshooting

2 articles in this Topic

• How do I clean and take care of my bidet? 
• My toilet seat is now raised and uneven after installation, what gives? 

Order Information

5 articles in this Topic

• Can I change my order?
• Do you offer a 3 or 4 installment payment option?
• Where do you ship?
• Which currency will I be charged in?
• Will I pay taxes for international shipping?

Shipping Information

4 articles in this Topic

• How can I track my package?
• How does shipping work?
• I haven’t received my order, what do I do?
• What if I'm not home for delivery?

Returns & Refunds

4 articles in this Topic

• Do you accept returns?
• How do I cancel my order?
• How do I return?
• What is your return policy?